Illinois State University
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Welcome

ESS is proud to bring you our newly developed website. Please take a moment to acquiant yourself with all that we have to offer!

service desks

Technicians are ready to help you. Please call (309) 438-1818.

News

Your source for ESS and Illinois State IT news! Please visit the Mainframe Outsourcing Blog!

Take a time-out

As part of your Windows 7 and Office 2010 upgrade, ESS has developed training materials for your convenience. Click here!

Service Alerts

Phishing: Account Update.

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

The University will NEVER ask you to send your password in email.

Important: If you replied to a phishing email with your password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

"Webmail Helpdesk Support Centre"

This is to inform you that you have exceeded your email quota limit of 325MB and you need to increase your email quota limit because in  less than 48 hours your email will be disable. Increase your email  quota limit and continue to use your webmail account.

To increase your email quota limit to 2.2GB, you must reply to (webmail.demo@gmx.us ) this email immediately and enter your account details below.

Username: (**************)

Password: (**************)

Date Of Birth(************).

Failure to do this will immediately render your account deactivated  from our database.

Thank you for your understanding.  Copyright ©2012 Webmail Helpdesk Support Centre.

System: Time Reporting in iPeople Performance Degraded

Update: This problem has been resolved.

Phishing: WARNING UNAUTHORIZED USER

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

Dear Account User

This Message is From Heldesk team. Due to our latest IP Security upgrades we have reason to believe that your  account was accessed by a third party. Protecting the security of your  account is our primary concern, we have limited access to sensitive  account features.Failure to revalidate your  account will be blocked in 72 hours.
____________________________________________________
Please click this link below to update your account
http://webmailhelpdesk201.webs.com/contact
____________________________________________________

We Are Sorry For Any Inconvenience.
Regards,
WEBMAIL ADMINISTRATOR
Copyright 2012
All rights reserved.ABN 31 088 377 860 All Rights Reserved

Phishing: Mail Quota Has Exceeded

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

Your web mail quota has exceeded the set quota which is 3GB. you arecurrently running on 3.9 GB.
To re-activate and increase your web mail quota please click the link below.
https://docs.google.com/spreadsheet/viewform?formkey=dGllZktYbWNHLW5RWk5mRDAzdXlWSHc6MQ
Failure to do so may result in the cancellation of your web mail account.
Thanks, and sorry for the inconvenience
Local-host.

System: Blackboard Maintenance

Maintenance has been scheduled for Blackboard on Thursday, May 17 starting at Midnight and running through mid-morning. During this time, Blackboard will be completely unavailable.

Recent Blog Posts

How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople.  For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]

Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]

Reggie Redbird

ESS@IllinoisState.edu

Enterprise Systems Support
Julian Hall, Room 205
Normal, Il 61790-3410
Phone: 309.438.1818

© 2011 Illinois State UniversityAn equal opportunity/affirmative action university encouraging diversity.Privacy Statement