About Us
Enterprise Systems Support provides comprehensive desktop, server and IT support services to the administrative division of the University. ESS accomplishes this by:
- Delivering end-to-end support of foundational computing needs, including client computing, storage and access, messaging and collaboration, line of business applications, and output management.
- Providing service desk operations that utilize various forms of customer interaction to assess, troubleshoot, and resolve issues in a timely and competent manner.
- Supporting an IT infrastructure that is modern, relevant, agile and available. This dynamic infrastructure serves as the foundation for all other services provided by ESS, and great care is taken to ensure the quality of this service.
- Fostering an environment that values individual creativity, collaborative excellence, business relevance, and added value to the University.
Enterprise Systems Support is a department within Administrative Technologies, a part of the Division of Finance and Planning. Enterprise Systems Support is located in Julian Hall 205, Campus Box 3410.
contact us
Phone: (309) 438-1818
Fax: (309) 438-5078
Email: ess@ilstu.edu
Hours of Operation
Administration
- Mon-Fri 7:00am-5:00pm
- (309) 438-1818
Enterprise Service Desk
- 24/7 - Ph. (309) 438-3308
Enterprise Systems Support
- 24/7 - Ph. (309) 438-1818
IT Operations Center
- 24/7 - Ph. (309) 438-7839
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
