Vision and Mission
Vision
Enterprise Systems Support will be the institution's preeminent provider of comprehensive administrative information technology services and solutions that integrate IT infrastructure, service, and support. This leadership will be provided through exceptional service, robust partnerships, and relevance to the institution.
Mission
To Provide
- An environment that values open communications between customers, service providers and partners, with the outcomes being outstanding customer service, trust, and value-added IT service
- Competent information technology advising, consultative, and project management services
- High quality and value-rich on-site, remote, and on-line information technology support services
- Reliable and appropriate client computing environments
- Reliable, secure, cost-effective, and comprehensive information technology infrastructure environments
- Leaders in information technology service who value quality partnerships with clients, peers, and service providers
contact us
Phone: (309) 438-1818
Fax: (309) 438-5078
Email: ess@ilstu.edu
Hours of Operation
Administration
- Mon-Fri 7:00am-5:00pm
- (309) 438-1818
Enterprise Service Desk
- 24/7 - Ph. (309) 438-3308
Enterprise Systems Support
- 24/7 - Ph. (309) 438-1818
Operations (NOC) Help Desk
- 24/7 - Ph. (309) 438-7839
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
