Goals and Objectives
Goals
- Deliver client-centric, comprehensive IT services and solutions
- Foster an environment that rewards leadership, technical competency, innovation, creativity, financial prudence, and business relevance
- Implement processes that encourage an increase in proactive service and a simultaneous decrease in the need for reactive service
Objectives
- Implement formal change management across units within ESS
- Implement a consistent incident management process across Administrative Technologies
- Develop and publish a service portfolio and service catalog
- Develop and publish a client-centric web site with content-rich self-service applications
- Develop, staff, and open an Enterprise Service Desk
- Integrate ITIL into the foundation of Enterprise Systems Support's operations
- Develop and implement a comprehensive suite of client support communications tools (self-service incident management, Tech Chat, web site, tiered support, always-available 1st-level support)
- Architect SharePoint for reliability, usability, distributed administration, and design standards
- Architect SQL Server for high performance, availability, and scalability
- Develop a comprehensive Service Continuity Plan
- Develop a process for managing storage growth (file storage, e-mail storage, media storage)
- Develop a formal Research and Development effort
- Raise the maturity of line-of-business application support
contact us
Phone: (309) 438-1818
Fax: (309) 438-5078
Email: ess@ilstu.edu
Hours of Operation
Administration
- Mon-Fri 7:00am-5:00pm
- (309) 438-1818
Enterprise Service Desk
- 24/7 - Ph. (309) 438-3308
Enterprise Systems Support
- 24/7 - Ph. (309) 438-1818
Operations (NOC) Help Desk
- 24/7 - Ph. (309) 438-7839
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
