Illinois State University
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Our Team

ESS Director


Eric Hodges
Director of Enterprise Systems Support
(309) 438-3817


Ballard McCleskey
Assistant Director of Operations
(309) 438-3644


ESS Managers


Jim Derry
Manager of Production Systems
(309) 438-7337


Ryan Grahs
Manager of Client Services
(309) 438-4346


Dudley Roach
Manager of Project and Portfolio Management
(309) 438-3620


Julie Steinkoenig
Customer Relations Manager
(309) 438-5580


ESS Staff


Chris Ahillen
VM, Windows Systems Assistant Manager
(309) 438-3312


Garth Bock
Hardware, AV, User Support
(309) 438-7415


Dan Bustle
Service Desk Associate
(309) 438-7944


Devin Carlson
Systems Administrator
(309) 438-7254


Tom Grant
Systems Administrator
(309) 438-1411


Patrick Healy
Systems Administrator
(309) 438-3157


Jessica Heiden
Student Technician Supervisor
(309) 438-1408


Steve Hopkins
IT Associate
(309) 438-7839


Kevin Lund
Systems Administrator
(309) 438-7809


Bart Lytel
Student Supervisor
(309) 438-3746


Gail Macpherson
Associate IT Support
(309) 438-3308


Kevin McMahon
Systems Administrator



Hina Muftee
Service Desk Associate
(309) 438-1818


John Muir
Systems Administrator
(309) 438-8442


Liam Nance-Carroll
Associate IT Technical
(309) 438-3976


Jerri Palumbo
Service Desk Associate
(309) 438-1425


Paul Poppell
Systems Administrator
(309) 438-2799


Kim Sawyer
IT Associate
(309) 438-3308


Raj Shah
Software Administrator
(309) 438-5025


Sun Smith
Systems Programmer I
(309) 438-2786


Tim Szerlong
Client Services Technician
(309) 438-3629


Randy Wahlfeldt
Associate IT Technical/TMA Administrator
(309) 438-4575


Doug Williamson
IT Technical Associate
(309) 438-7944


Doug Wood
Systems Administrator
(309) 438-5741


Reggie Redbird

ESS@IllinoisState.edu

Enterprise Systems Support
Julian Hall, Room 205
Normal, Il 61790-3410
Phone: 309.438.1818

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