ESS Customers
Our customers include Illinois State University staff and administrators, students and faculty, external partners and vendors, alumni and emeritus, and the Board of Trustees.
Enterprise Systems Support treats its customers first as partners, and as appropriate, we will be their advocates and/or solution providers. We will strive to be as inclusive as possible, conduct ourselves professionally, transparently and always with the highest level of integrity.
Our customer approach is to clearly understand the diverse needs of administrative IT customers, establish customer-centric success criteria, thoroughly analyze need versus capability, prioritize customer needs in a fair and equitable manner, communicate progress with our customers and continually measure our performance on our ability to meet customer needs.
Customer Satisfaction
"We have experienced outstanding customer service and exceptional support. We have appreciated their expediency of response, especially with the remote support service availability. Also, in the case of newer technology, the availability of having someone we can consult with and give us advice has been invaluable."
-Lynn, Development
“It’s great to know that help is just a call away when an issue arises!”
-Annette, Alumni Relations
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
