Services: Enterprise Services Customers
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
Blackberry Services and Support
ESS works with Blackberry customers on campus ensuring access to e-mail, calendars, address books, tasks and notes.
Enterprise Service Desk (ESD)
ESS offers a fully staffed Enterprise Service Desk (ESD) to support all Enterprise Systems. Enterprise Systems currently supported by the ESD include iPeople (PeopleSoft) and the Budget Management Resource System (BMRS).
File Drop Services
In response to the needs of our customers, File Drop Services provides a convenient way to send large files to business partners. This service has been recently upgraded providing more functionality as well as a new “Illinois State” look and feel.
Mainframe
The mainframe at Illinois State acts as the hub for a variety of campus information. Services associated with the mainframe include processing, programming languages, web services, managing disk and tape storage, printing services, off-site storage services, backup and recovery systems, and access security.
Mainframe Access
ESS provides access to the University mainframe allowing Illinois State employees to run reports and access business-critical information.
Mainframe Administration
Monitoring mainframe-related data processing and computing
Mainframe Hosting
Providing a secure and reliable environment for the University mainframe, ESS ensures that the mainframe is available to Illinois State employees.
Print Production
This service includes the centralized management of print queues, directing individual jobs as needed, printer hardware installation and configuration, printer setup and support.
Redbird Card Administration
This service involves the hosting and administration of the card system, organizing data, and access for Redbird Cards.
SharePoint
Microsoft Office SharePoint is a web-based tool designed for a wide array of functions. SharePoint technologies focus on improving an organization’s efficiency, communication, and productivity. Popular uses for SharePoint include sharing documents, calendars, and other data between users in different locations. SharePoint can also serve as a collaboration tool for teams, projects, or departments on any scale. With an extensive variety of features, SharePoint is sure to deliver on your business or academic needs.
Staff Connect Services and Support
Working with IT partners across campus, ESS provides technical services and support to all Staff Connect computers and printers. This service includes the installation and maintenance of hardware and software for Staff Connect machines and printers.
Who are Enterprise SERVICES Customers?
Enterprise Services Customers are defined as Illinois State employees who utilize campus wide systems such as iPeople and BMRS
For more information about our customers, please visit customers.
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
