Service Catalog Categories
ESS is proud to offer a wide variety of services for our Illinois State University customers. For your convenience, ESS has grouped existing services into easily identifiable categories. These categories will make your browsing experience more effective.
Data Center Services
This category includes all services related to providing IT infrastructure. Application hosting, virtual and physical servers, database administration and storage management are examples of the services available in this category.
End User It Services
Focusing on traditional desktop services such as hardware and software installations, support, computer accessories and electronic communication services, this category encompasses services designed to meet your individual needs.
Access Management Services
Managing access to applications, systems, password resets, email and network resources are some of the services that are organized within the Access Management Services category.
Professional Services
Collaborating with our customers, ESS can assist with vendor relations, contract negotiations, project management and more.
Requesting Services
If you are interested in obtaining more information regarding our services, please call (309) 438-1818 and speak to one of our knowledgeable technicians.
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
