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A
Active Directory Administration
A directory service used to automatically organize, manage, secure and distribute information and resources at the network level. Active Directory is a directory service provided by Microsoft and serves as a central part of the Windows Server architecture. Here at Illinois State, Active Directory is hosted by CISS; however, ESS is happy to control and manage this service for our customers.
AIX/Unix/Linux System Administration
ESS Production Administrators plan, manage and operate development and production servers in Illinois State data centers.
Application Administration
Encompassing all selection, installation, development, maintenance, and testing of applications, this service provides system integration and data extraction.
Application Hosting
This service provides server structure and support for application hosting, reducing the need for customers to maintain local hardware and software.
Assets
ESS offers a wide variety of assets to meet your business needs. Computers, monitors, scanners and printers are a few examples of IT resources ESS can assist you in obtaining and supporting.
Authentication and Authorization
ESS provides authentication and authorization services to certain systems and applications for Illinois State faculty, staff and students.
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Backup and Recovery for Desktops
Performing a variety of file and data backups, ESS can provide backup and recovery services for your protection.
Backup and Recovery for Servers
ESS provides backup and recovery services for servers utilizing TSM software (Tivoli Storage Manager). Upon installation, this software will automatically back up your system at a specified time each workday.
Basic Computer Skills Instruction
Understanding that computer skills are essential for the entire Illinois State community, ESS offers basic computer instruction for those who need to enhance their IT skills.
Blackberry Services and Support
ESS works with Blackberry customers on campus ensuring access to e-mail, calendars, address books, tasks and notes.
C
Cable Management
ESS technicians will provide an on-site consultation of your workspace to ensure that all your IT equipment cables are up-to-date and organized.
Calendaring Services and Support
Working with the Microsoft Outlook calendaring application, this service provides scheduling capabilities for a variety of resources including colleagues, labs, conference rooms, and assets.
Cellular Phones for University Business
Consultants are available to discuss your cell phone needs. ESS will assist in your selection and acquisition process.
Checkout Program
As a customer service, ESS has a fully stocked Checkout Program available to all of our customers. Feel free to checkout items such as laptops, projectors and wireless cards for your business needs. This service also provides delivery, setup and pick up for your convenience.
Communication Services
Offering a variety of communication tools such as e-mail, instant messaging, networks, and collaboration applications, ESS strives to meet your communication needs.
Computer Accessories
ESS will assist you with the selection, purchase and installation of your computer accessory needs. ESS staff is knowledgeable of a variety of computer accessories for your convenience. Popular accessories include headsets, keyboards, mice and LCD cleaning kits.
Computer Installs and Replacements
ESS provides computer installation and replacement services at your convenience. This service includes desktop (tower) and laptop computers.
Conference Room Design
Collaborating with IT partners on and off campus, ESS provides consultation services related to the design and support of conference rooms in addition to assisting with the networking, equipment selection and room design process.
D
Database Administration
Offering monitoring and tuning of databases, ESS provides backup and recovery, outage prevention, upgrades, troubleshooting, and implementation of security measures.
Data Center Locations
Offering two data center locations, ESS provides storage and backup for Illinois State IT servers.
Dell Purchase Program
ESS works with customers to take advantage of the campus-wide Dell Purchase Program which allows Illinois State to purchase Dell products at a reduced cost.
E
E-Mail Distribution Lists
By segmenting e-mail recipients into logical categories, ESS assists customers with the creation of distribution lists allowing for one mail to be received by all intended parties.
E-Mail Management
This is a comprehensive e-mail service which includes obtaining and setting up e-mail applications, fighting viruses and spam, managing and controlling shared e-mail accounts, and group inboxes. This service aids with mailing lists, calendaring, storage, and additional options of desktop programs.
Enterprise Service Desk (ESD)
ESS offers a fully staffed Enterprise Service Desk (ESD) to support all Enterprise Systems. Enterprise Systems currently supported by the ESD include iPeople (PeopleSoft) and the Budget Management Resource System (BMRS).
Enterprise Systems Support (ESS) Help Desk
ESS offers a fully staffed Enterprise Systems Support help desk offering assistance with diagnosing, troubleshooting and resolving IT-related issues.
ESS Extended Learning
Offering training, on-line tutorials, and an interactive Knowledge Base, ESS provides the opportunity to enhance your IT knowledge at your convenience.
Essential Illinois State Software (Standard Applications)
ESS provides our customers with a collection of applications to meet their business needs, as well as protecting against viruses, sending and receiving e-mails and exchanging files. Standard applications are Microsoft Office 2007 Suite, McAfee Virus Scan, Adobe Acrobat Reader, QuickTime, Windows Media Player, and CD/DVD Browsing Software.
Exiting Employees
ESS will work with departing customers ensuring that IT equipment is secure.
F
Fax Machine Installs and Support
ESS will assist in the selection, purchase, installation and support for our customers' fax machine needs.
File Dropbox Services
In response to the needs of our customers, File Drop Services provides a convenient way to send large files to business partners. This service has been recently upgraded providing more functionality as well as a new “Illinois State” look and feel.
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Generic Mailboxes
Generic mailboxes are used to receive and monitor incoming e-mail communications related to projects, departments, or other business purposes.
Group Policy
A Microsoft product, group policy provides control over the working environment of your user accounts and computer accounts. This service provides customers with protection from computer security risks.
H
Hardware Lifecycle Management
Offering management of all changes made to hardware throughout its operational lifecycle, ESS will assist with hardware inventory, imaging, monitoring, support, and replacing of all hardware equipment.
Hosting Services
Providing server infrastructure and support needed to host applications, these services spans applications related to web, server and database environments.
Human Resource IT Services and Support
Working in collaboration with our customers, ESS will assist with office moves, new employees, and exiting employees.
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I
Illness Employees
ESS will work with departments to ensure that all IT resources are accessible to department and customer in the event of an Illness.
iPad Services and Support
ESS is staffed with knowledgeable technicians to help support your iPad needs. Technicians assist in ensuring network, applications, mail, syncing, and other features are operating accordingly.
IT Lab Design
Collaborating with IT partners on and off campus, ESS provides consultation services related to the design and support of IT labs assisting with the networking, equipment selection and room design process.
IT News
For your convenience, ESS has pulled together Illinois State IT information in one convenient location located on the ESS website. http://ess.illinoisstate.edu/news/
M
Mac Support
Recognizing the diverse needs on campus, ESS is staffed with knowledgeable technicians to provide services and support to Mac users at Illinois State.
Mainframe
The mainframe at Illinois State acts as the hub for a variety of campus information. Services associated with the mainframe include processing, programming languages, web services, managing disk and tape storage, printing services, off-site storage services, backup and recovery systems, and access security.
Mainframe Access
ESS provides access to the University mainframe allowing Illinois State employees to run reports and access business-critical information.
Mainframe Administration
Monitoring mainframe-related data processing and computing.
Mainframe Hosting
Providing a secure and reliable environment for the University mainframe, ESS ensures that the mainframe is available to Illinois State employees.
Monitor Installs and Replacement
ESS provides monitor selection, purchase, and installation and support services at your convenience.
Monitoring & Notification (SCOM)
Microsoft's solution for server monitoring, Systems Center Operations Manager (SCOM) ensures comprehensive monitoring of server performance and various applications.
N
Network Based Storage (Drives)
This service provides convenient access to files from desktop computers, as well as monitoring network file servers and configuring hardware/software of networks in order to store files. Network drives offer shared space for departments to store and access business-related information.
Network Drive Access and Management
This service provides access to network drive folders ensuring the ability to organize, monitor, and support access for customers.
Network Operating Center Help Desk (NOC Help Desk)
ESS offers a fully staffed Network Operations Center (NOC) help desk to assist with all your print production and mainframe needs.
Network Printer Access and Management
This service provides customers with access to printer(s) on the network, allowing a department to share a printer resource.
Network Shares Access and Management
ESS will work with customers to provide access to network shares, allowing departments to organize and secure information.
New Employees
ESS will work with new employees ensuring IT resources and access to business critical systems.
O
Office Move Requests
ESS will work with customers as they move locations. This service includes labeling, boxing and set up for all IT equipment.
On-Site Training and Materials
ESS will work with customers to schedule training and provide materials for business applications.
P
Password Resets
ESS will assist with password resets used for Mainframe transactions.
Patch Management
Patch management is a service designed to fix problems or updates to a computer program and supporting data. This service also addresses security vulnerability and bugs, focusing on improving performance of computers. This involves acquiring, testing, and installing patches appropriately.
PCI Compliance
ESS adheres to the set of specific security standards developed for all monetary transactions conducted utilizing computer systems. Payment Card Industry Data Security Standards (PCI)
PDAs, Slates and Handhelds
Personal Data Assistants (PDAs), Slates, and Handhelds are all supported by skilled ESS technicians. Staff can work with you in the selection, setup, and administration of your mobile device.
Performance Management
Encompassing multiple services, ESS monitors the performance of all hardware and software to ensure productivity for IT customers.
Peripherals
ESS will work with customers in the selection, installation, and support of any peripheral device needed to meet their business needs. Some examples of peripheral equipment include monitors, scanners, printers, and fax machines.
Physical Server Administration
Encompassing all selection, installation, development, maintenance and testing of servers.
Physical Server Hosting
This is a comprehensive service which includes floor space planning, cabling, receiving/installing hardware, specialized security considerations, storage requirements, power consumption, specialized cooling requirements, redundant power supply, 24/7 monitoring of all key systems, environmental control systems, fire detection/suppression, and inventory.
Plotter Installs and Support
ESS will assist in the selection, purchase, installation, and support for our customers’ plotter needs. Plotters are used for printing graphs, pictures, and other types of graphic images.
Print Production
This service includes the centralized management of print queues, directing individual jobs as needed, printer hardware installation and configuration, printer setup and support.
Printer Installs and Support
ESS will assist in the selection, purchase, installation, and support for our customers’ printer needs. ESS works with desktop and network printers.
Procurement
Working with IT Partners on and off campus, ESS offers consultation assistance in the selection and procurement processes for all your IT needs.
Professional Services
The knowledgeable staff at ESS provides a wide variety of consulting services to meet the needs of faculty, staff, and students across campus. Expertise in areas such as conference and IT room design, System Design and Maintenance, Vendor Relations, and communications are available for your convenience. ESS also provides professional services in the areas of Project Management and Extended Learning.
Project Management
ESS provides experienced project management assistance with scheduling and managing projects, as well as providing advice and quality assurance for best practices.
R
Redbird Card Administration
This service involves the hosting and administration of the card system, organizing data, and access for Redbird Cards.
S
Scanner Installs and Support
ESS provides scanner selection, procurement, installation, and support services at your convenience.
Security Compliance
Ensuring the safety of your computing environment, ESS adheres to all policies and guidance promotion, security awareness, firewalls, and best practices for customers.
Server Administration
ESS provides extensive management of network servers. Our goal is to create optimal system performance while providing in-depth understanding of protocols.
Server Hosting
Our team takes server needs into account. By managing University data centers, we can provide comprehensive server hosting. This includes access for floor space, planning, cabling, and installation at your convenience.
Server Security (Firewalls)
We understand the importance of protecting your personal and confidential information. ESS can help create anti-virus protection, manage firewalls and file sharing services, as well as ensuring your operating system is patched and updated.
SharePoint
Microsoft Office SharePoint is a web-based tool designed for a wide array of functions. SharePoint technologies focus on improving an organization’s efficiency, communication, and productivity. Popular uses for SharePoint include sharing documents, calendars, and other data between users in different locations. SharePoint can also serve as a collaboration tool for teams, projects, or departments on any scale. With an extensive variety of features, SharePoint is sure to deliver on your business or academic needs.
Software/Software Requests
Our technicians respond and manage service requests from customers. By working with you, we can confidently select the software and applications to meet your business needs. Our skilled team provides on-site software installation as well as management of applications and upgrades.
Software Installations/Upgrades
On-site, remote, and packaged software installation services are offered. A part of this service includes continually monitoring for upgrades and newer versions.
Specialty Equipment Support
ESS offers maintenance and support services for other types of equipment, such as projectors, Bod Pods, and video cameras.
SSL Certificates
SSL refers to the “Secure Sockets Layer.” This is a protocol enabling the transmission of information back and forth securely for applications, web servers, and browsers.
Staff Connect Services and Support
Working with IT partners across campus, ESS provides technical services and support to all Staff Connect computers and printers. This service includes the installation and maintenance of hardware and software for Staff Connect machines and printers.
Storage Management
We can help manage your individual file space. Offered to faculty and students, ESS can monitor stored information as well as organize storage.
System Design and Maintenance
Collaborating with IT partners on and off campus, ESS provides consultation services related to the design and maintenance of specialized systems for individual area needs.
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Terminated Employees
ESS will work with departments to ensure that all IT resources are accessible to the department and secured.
V
Vendor Relations
ESS Professionals are available to assist with third-party vendor communications related to IT initiatives.
Virtual Server (VM Ware) Hosting
This service includes our staff managing firewall protection, system administration, load balancing and security.
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Warranty Administration
This service involves the tracking, monitoring, and, when necessary, enforcing of all warranty agreements for hardware purchases. ESS will work with vendors to ensure that warrantied equipment is replaced when needed.
Web-Based Communication Tools and Storage
ESS offers services such as SharePoint, Network Drives, and File Dropbox Services.
Web Hosting Administration
ESS offers web-application hosting for all our customers. This service includes assisting in the planning, procurement, installation, and maintenance of any web-application servers.
Web Server Administration
Providing web server administration services, ESS will coordinate the planning, procurement, installation, and maintenance of any web-application servers.
Webmail (OWA)
ESS offers Outlook Web App for customers' electronic webmail service.
requesting Services
If you are interested in obtaining more information regarding our services, please call (309) 438-1818 and speak to one of our knowledgeable technicians.
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