Support
Enterprise Systems Support provides comprehensive desktop, server and application support to Conference Services, the Division of Finance and Planning, the Division of University Advancement, Intercollegiate Athletics and Media Relations. In addition, ESS also provides levels of support for several enterprise-wide IT services and the University mainframe.
Ways in which ESS supports Customers
ESS is proud to provide numerous lines of support to our customers. Staffed with skilled technicians, we are ready to serve all your computer needs.
- ESS Help Desk
- ESD Help Desk
- IT Operations Center
- 24/7 on call support
- On-site support
- Skilled Technicians
contact us
Phone: (309) 438-1818
Fax: (309) 438-5078
Email: ess@ilstu.edu
Hours of Operation
Administration
- Mon-Fri 7:00am-5:00pm
- (309) 438-1818
Enterprise Service Desk
- 24/7 - Ph. (309) 438-3308
Enterprise Systems Support
- 24/7 - Ph. (309) 438-1818
IT Operations Center
- 24/7 - Ph. (309) 438-7839
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
