Mainframe Support
ESS provides second-level support for our Mainframe Support customers.
Who are mainframe Support customers?
Mainframe Support Customers are defined as Illinois State employees who utilize the mainframe for business activities.
For more information about ESS customers, please visit customers.
Mainframe Information
QWS3270 Secure (for Window’s users) and tn3270 (for Mac users) are now available from the University Help Desk download site, http://www.helpdesk.ilstu.edu/downloads/.
Contact us
Phone: (309) 438-7839
Fax: (309) 438-5078
Email: ess@ilstu.edu
Hours of Operation
Administration:
- Mon-Fri 24/7
- Sat 8:00am-4:30pm
- Sun 12:00pm-7:00pm
IT Operations Center
- 24/7 - Ph. (309) 438-7839
Recent Blog Posts
How to Turn Off Pop-Up Blockers
One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open [...]
Smartphone Updates
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information: IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect [...]
